An intelligent solution for
patient referral management

Our referral management solution is designed to optimize not only the referral process and care transition, but patient access to care, care coordination and interoffice communication, with the ultimate goal of ensuring patients are never lost to follow up after a referral has been made.

With par8o, decision support including network participation, plan design, provider clinical preferences, and appointment availability is visible to referring providers and staff right at the point of referral.

par8o integrates with any EMR so that your referral workflow remains seamless and managing your provider network and patient referrals becomes a standardized process across your enterprise regardless of which EMR a provider is using - so we're an ideal solution for a variety of healthcare systems, from large healthcare systems to ACOs and CINs with both employed and independent offices.

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WHY REFERRAL MANAGEMENT MATTERS

Patient referrals have a meaningful influence on the cost, quality, and volume of care.

> 1 out of 3

patients are referred to a specialist each year1

< 25%

of patients schedule referrals with their intended provider2

$10M

of downstream healthcare spend is controlled by each primary care physician3

  1. Mehrotra A, Forrest CB, Lin CY. Dropping the Baton: Specialty Referrals in the United States. The Milbank Quarterly. 2011;89(1):39-68. doi:10.1111/j.1468-0009.2011.00619.x.
  2. Internal par8o survey based on calls with 637 patients, 2013
  3. Mostashari F, Sanghavi D, McClellan M. Health Reform and Physician-Led Accountable Care: The Paradox of Primary Care Physician Leadership. JAMA. 2014;311(18):1855-1856. doi:10.1001/jama.2014.4086.

WHAT PAR8O DOES

The Care Compass

The Care Compass is the heart of our solution. It takes all of your provider data sources and makes a dynamic provider directory, that is both intelligent and searchable. Referral staff are presented with a unique list of recommended specialists for each patient to choose from at the point of referral.

The following image depicts our provider ranking algorithm, which is completely configurable by your organization.

 

provider ranking graphic - referral management

How it works

See how par8o enhances the referral management process, step-by-step.

Pre-Launch: Provider Directory Configuration & EMR Integration
Referral Order Creation
Referral Finalization & Specialist Selection
Patient & Specialist Office Engagement
Care Coordination & Referral Lifecycle Tracking
Referral Reporting & Analytics
Hiw feature 1
Pre-Launch: Provider Directory Configuration & EMR Integration

par8o sets up both the EMR integration via HL7 feed and other standards and a comprehensive, dynamic provider directory, complete with subspecialties, contact information, insurance plan participation, office locations, spoken languages, proximity, network affiliations, responsiveness, appointment availability, patient satisfaction and more.

Hiw feature 2
Referral Order Creation

The referring or primary care provider places the referral order with the existing EMR. The referral order is sent to par8o for finalization by the provider's support staff.

Hiw feature 3
Referral Finalization & Specialist Selection

In this step, par8o’s Care Compass provides intelligent guidance to referring providers and staff by presenting a unique list of recommended providers for each patient based on a variety of customizable factors, ensuring that patients are referred in-network and can access the care that they need.

Hiw feature 4
Patient & Specialist Office Engagement

Engage patients with text messaging to increase transparency and coordination throughout the patient journey. We engage specialists to to take a proactive approach to patient care and boost relationships with referring providers.

Hiw feature 5
Care Coordination & Referral Lifecycle Tracking

par8o’s Work Queue enables end-to-end referral tracking for both the referring and receiving offices. In-app live chat is used to exchange vital data such as updated phone numbers or required patient files and prior auth statuses.

Hiw feature 6
Referral Reporting & Analytics

par8o provides a range of real-time analytics designed to track and analyze network performance, ensuring teams and offices are held accountable for patient access and timely action on referrals. We integrate with data warehouses, business tools such as Tableau, and offer in-app reporting.

Platform

par8o offers a range of solutions to meet each client's needs.

Graphic referral mgmt optimization

Referral Management Optimization

Referral management is optimized by integrating par8o with the health system's existing EMR and by par8o’s Care Compass, which provides insight and influence at the point of referral for provider systems.

Graphic sending side

Sending side

The Care Compass provides decision support at the point of referral.

Graphic receiving side

Receiving Side

Receives notification of referral through desktop application, fax, or email.

Graphic reporting

Reporting and analytics

Reporting focuses on referral visibility, tracking network leakage, and offering insights that can improve the referral process.

Graphic emr integration

EMR integration

EMR integration increases adoption and provides a seamless sending-side experience (optional).

Graphic access capacity

Access and Capacity Optimization

par8o’s Access and Capacity Optimization solution builds on the Care Compass and Work Queue to provide both decision support at the moment of referral and accountability for following through with patients promptly (care coordination). This solution drives accountability through extensive reporting and analytics that tracks patient access metrics such as time to contact and patient scheduling within the requested clinical urgency.

Graphic sending side

Sending side

Care Compass provides decision support at the moment of referral.

Graphic receiving side

Receiving Side

Providers use Work Queue to track and triage referrals.

Graphic reporting

Reporting and analytics

Reporting focuses on referral visibility, tracking leakage, and extensive patient access metrics to hold receiving side accountable for patient follow-through.

Graphic emr integration

EMR integration

Seamless EMR integration is optional to increase adoption and integrate fully with sending-side workflow.

Call Center Referral Management

Call Center Referral Management

par8o’s Call Center solution offers a complete platform for organizations focused on managing inbound referrals, even when the organization lacks centralized scheduling. Referrals can come in from a variety of sources, including phone, fax, direct messages, or an EMR. Call center staff can then use par8o’s Care Compass to determine the most appropriate resource for the patient and track the referral with the Work Queue.

Graphic sending side

Sending side

Call center staff use the Care Compass for decision support at the moment of referral and the Work Queue to track and triage referral appointments.

Graphic receiving side

Receiving Side

Send referrals to receiving offices via fax, desktop application or email.

Graphic reporting

Reporting and analytics

Reporting focuses on referral visibility and tracking patient leakage while offering extensive patient access metrics to hold call center staff accountable for patient follow-up.

EMR Integration

EMR integration

EMR integration increases adoption and provides a seamless call center experience (optional).

OUTCOMES

Proactive referral management can achieve substantial key metric improvements.

20-30%

reductions in overall leakage, higher for certain specialties

13-19%

increase in new monthly referrals

Up to 70%

decrease in time to appointment

Learn More

Ready to see how par8o can help you?

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